Last updated: July 3, 2026

Desk Slack Privacy Note

This note explains how Youanai Desk uses Slack data for the Slack escalation integration. Youanai Desk uses Slack only to send support escalation alerts to the channel selected during installation.

Slack data we store

Slack OAuth data is scoped to the Desk workspace where an owner or admin installed the integration.

Slack workspace ID and name
selected Slack channel ID and label
incoming webhook URL and Slack OAuth access token, stored encrypted
webhook configuration URL returned by Slack
Slack escalation delivery audit events

Alert content sent to Slack

Alert content is sent to the Slack channel selected during OAuth so teammates can triage the support escalation.

support conversation subject
priority and escalation reason
customer label and customer email when available
intent and latest message snippet when available
a link back to the conversation in Youanai Desk

Controls and retention

Disconnecting Slack stops new escalation alerts. Existing Slack messages remain in Slack according to your workspace retention settings.

disconnect Slack from Desk settings
remove the Youanai Desk app from your Slack workspace
contact [email protected] for support, export, or deletion requests

General privacy policy

For general Youanai data handling, retention, security, and user rights, see the Youanai Privacy Policy.