Desk + Slack

Youanai Desk for Slack

Route high-priority support mail into the Slack channel your team watches, with context and a link back to Desk.

Double Amount Charged than...

OpenUrgent

Billing dispute and customer explicitly requests manager review.

SUMMARY

Customer reports being charged twice and requests refund/manager review. Asked for billed account details and noted escalation to billing without promising refund.

kaushal rijal4m

I was charged twice the amount I was supposed to be charged and need a refund. Please have a manager look at this.

desk-escalated-mails

Youanai Desk

now

Urgent billing issue

Double Amount Charged than...

Manager review requested.

Message #desk-escalated-mailsAayam is typing

Install

Start in Desk, finish in Slack.

Desk owns the setup flow so the selected Slack channel stays tied to the right support workspace.

Open Desk settings with an owner or admin account.

Choose Connect Slack under Email automation.

Pick the Slack workspace and escalation channel.

Desk posts new escalation alerts with a link back to the conversation.

desk-escalations

3 members

Today

Youanai Desk

app10:35 PM

URGENT escalation

Urgent billing refund request

Priority

urgent

Customer

[email protected]

I was charged twice and need a refund. Please have a manager look at this.

Sarah is typing

Sarah

10:36 PM

On it — taking this one. Following up with billing now.

Message #desk-escalations

What posts to Slack

The escalation, not the whole inbox.

Each alert gives the team enough context to decide who should respond, then sends them back to Desk for the actual work.

priority and escalation reason
support subject and customer details when available
latest message context
a link back to Youanai Desk

Privacy and control

Built for one narrow Slack job.

Youanai Desk uses Slack to post escalation alerts to the channel selected during installation.

Installed from Desk

The OAuth flow starts inside Desk so the selected Slack channel is stored on the correct workspace.

Narrow Slack scope

The app requests the incoming-webhook scope only.

Team-owned controls

Disconnect from Desk settings or remove the app from Slack whenever you need to.

Read the Desk Slack privacy note or the Youanai Privacy Policy.

Connect Slack from Desk.

Open General

Start from Desk settings.

Pick a channel

Choose where alerts land.

Receive alerts

Escalations post with context.

Open Desk settings Get support