We're here to help you get unstuck.

Email [email protected] and a real member of the team will reply, usually within one business day. If you'd rather talk it through, book a call and we'll screen-share through whatever you're stuck on.

We aim to answer every email within one business day. Complex issues can take a little longer, but we'll always acknowledge your message and let you know where things stand.

The fastest way is the Feedback tool built into Youanai Social — open it, pick Bugs, and add a short description with a screenshot or the steps to reproduce. You can also email [email protected] if you prefer. Either way, that context helps us fix it faster, and we'll keep you posted once it's resolved.

Absolutely. We build a lot of the roadmap from what customers ask for, so email us your idea. Even if it doesn't ship right away, it helps us understand what founders need most.

The Billing Account owner can manage the plan, account-wide wallet controls, and billing from account settings. If you need help with an invoice, refund, payment recovery, or resource pause, email [email protected].

One Billing Account owns one shared wallet across its eligible Youanai products. Credits pay for successful variable-cost actions; your plan still controls products, features, models, workspaces, seats, and native capacity.

Included credits refresh monthly and do not roll over, including on annual plans. Purchased credits expire 12 months after purchase and remain on the account through a downgrade or cancellation until their normal expiry, subject to the products and actions available on the current plan.

Downgrades and cancellations take effect at the next renewal date shown in billing settings. You keep paid access through the current paid period. If the new plan has lower capacity, the owner then has 14 days to choose which resources remain active before excess resources are paused rather than deleted.

There is a seven-day recovery period. If payment is still unresolved after the deadline, paid-only execution pauses, but Youanai does not hard-delete your workspaces, sites, history, or purchased credits. Eligible access returns after recovery.

Only after the Billing Account owner explicitly enables it. Auto-reload is off by default, buys one selected fixed pack, and stops at the customer-set monthly spending ceiling. Product-usage notification thresholds are separate alerts; they never reserve credits or create another wallet.

It means there is no hidden automatic overage or silent public quota for ordinary paid use. We may review unusual activity for abuse, provider safety, platform compliance, or service reliability and normally contact the account owner before agreeing on an adjustment. Urgent security or unlawful use can require faster action.

Email [email protected] with the Billing Account and charge details. We review the verified payment facts and applicable law. A confirmed credit-pack refund removes the corresponding purchased credits; partial refunds, spent credits, and disputes may require support review.

No. Catalog prices are in U.S. dollars and tax-exclusive. Any tax Youanai is required to collect is shown separately in checkout or on the invoice.